As part of the Riipen Level Up Program, StrongerU Senior Fitness is able to offer one student a virtual internship opportunity as a Customer Engagement Intern. This internship/project will be key in helping us to develop our Customer Engagement and Outreach strategy at StrongerU Senior Fitness.

Project Timeline/Schedule:

• Project beginning in July
• 24 hours per week over 10 weeks (3 back to back Level Up Projects)
• Monday-Friday, but flexible scheduling

The Customer Engagement Coordinator role at StrongerU Senior Fitness will be instrumental in helping us reach our goal of helping 5 million seniors gain access to high-quality fitness programming by the year 2030.

The primary focus of this project will be testing, tweaking, and suggesting customer engagement strategies which will become part of our Customer Engagement Guide, including:

• Spending time connecting, engaging, and communicating with recreation, fitness, and wellness professionals, and senior-serving organizations such as retirement communities, long-term care homes, senior centers, etc.
• Learning about our customers current senior fitness practices, pain points, and educating them about the adoption of the StrongerU Senior Fitness program at their organization.
• Booking discovery conversations and StrongerU Senior Fitness Overview presentations
• Developing a leads list from our recommended sources
• Review our sales processes and making recommendations to improve efficiency and increase conversion
• Using HubSpot to track customer interactions

The student will receive an initial orientation. We'll have one connect at the beginning of the shift and additional connects and training throughout the project.