Customer Value Survey

Closed
Pam Oh Herbs
Vancouver, British Columbia, Canada
Employer
(7)
3
Project
Academic experience
60 hours of work total
Learner
Anywhere
Intermediate level

Project scope

Categories
Competitive analysis Advertising Digital marketing Market expansion Sales strategy
Skills
target market customer service
Details

We are a Canadian based organic subscription service and we curate organic products. We are wanting to make sure we are meeting our customers expectation of value, while providing the best level of service for their buck and most importantly we want to discover ways to make our customers happier and more effective ways to tailor our service to conjoin their needs.

We are looking to better understand our target market and audience so we can uniquely position ourselves within our industry.

We would like students to develop an online customer value, satisfaction and performance survey to identify areas in distress, as well as a distribution and channel strategy for this survey.

We need our customer service to reflect the price paid from the time an order is placed until the duration of that product.

Our objective is to ensure every customer is excited and empowered about every purchase, and the steps that follow the purchase.

Deliverables
No deliverables exist for this project.
Mentorship

Whatever is needed.

About the company

Company
Vancouver, British Columbia, Canada
0 - 1 employees
Arts, Consumer goods & services, Hospital, health, wellness & medical

organic skincare and tea company, since 2016.