Our organization is able to offer a virtual internship opportunity where students will help us to shape our customer engagement processes and best practices.

The Customer Engagement Coordinator role at StrongerU Senior Fitness will be instrumental in helping us reach our goal of helping 5 million seniors gain access to high-quality fitness programming by the year 2030.

The primary focus of this project will be testing, tweaking, and suggesting customer engagement strategies which will become part of our Customer Engagement Guide, including:

• Spending time connecting, engaging, and communicating with recreation, fitness, and wellness professionals, and senior-serving organizations such as retirement communities, long-term care homes, senior centers, etc.
• Learning about our customers current senior fitness practices, pain points, and educating them about the adoption of the StrongerU Senior Fitness program at their organization.
• Booking discovery conversations and StrongerU Senior Fitness Overview presentations
• Developing a leads list from our recommended sources
• Review our sales processes and making recommendations to improve efficiency and increase conversion
• Using HubSpot to track customer interactions

We will plan to communicate with our virtual intern(s) using these communication tools: email and Microsoft Teams

Primary contact: Emily Johnson, Founder and Creative Director

Students will receive an initial orientation. We'll have one connect at the beginning of their shift and one at the end with other training and connecting as required. There will be a weekly team meeting where we'll share experiences and brainstorm new ideas.