Positions available: 1 team of 4 persons

FirstScreen – Position - Customer Success Business Analyst – Beta Testing

We are a Waterloo/Toronto start-up company developing a Health Screening platform to reduce spread of contagion within the workplace. We are currently seeking a Business Analyst. It’s a rare opportunity to apply your skills to the development of meaningful and innovative technology to reduce business closures. Seeking candidates who love launching and implementing software/hardware for Beta and Actual clients.

Who will you be working with?

Our newly formed company is led by experienced executives in: Sales/ IT /Software Technology/Client Operations. Your role will be working closely to CEO to ensure day-to-day business operations runs smoothly.

What you'll be doing

Document points of pain from each client site to build a troubleshooting/FAQ digital guide for users.

Collaborate with fellow teammates to eliminate duplication of task. Secure a mutual consensus on A) Problem B) Remedy

Seek answers to the issues and document the remedy. Assess cost to implement chances ie) requiring additional software developing vs. process change

Implement changes to internal process to eliminate issues from occurring. Ie) More frequent training sessions or touch bases with clients?

Assist software development team based on feedback from user groups.

Develop for ultimate user experience, performance, and uptime

Whats the end-game?

You will be assigned to designated sites. Work with fellow teammates for ONE troubleshooting guide and USE case on How the changes improved the client experience.

Document at end of month – differences pre-change and post change in the metrics.

Include: User endorsements, market specific improvements, metrics (# scans/ # users / #fails/ compliancy reports), and opportunity or/loss of opportunity if change not made.

Requirements:

Currently enrolled in Business Degree Program

• Customer-facing experience
• Software savvy to help users trouble-shoot/train.
• Advance level of written and oral communication skills with demonstrated ability to effectively communicate with all levels of the organization and develop and maintain respectful interpersonal relations
• The ability to work independently, take initiative, and prioritize workload to meet deadlines is essential
• Demonstrate attention to detail
• Ability to respect and promote confidentiality and to display independent judgment
• Is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
• Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community

Office location:
Remote with reliable internet.

Firstscreen is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.

Reporting into CEO, but will have access to internal Stakeholders such as IT/ Software developers.