Main Objective:

To develop an integrated email service that enhances user engagement and platform functionality by including features such as a contact form, bug reporting system, email verification for registration, newsletter signup, and customizable settings accessible through user profiles.

Project Goals:

• Enable seamless communication between users and Agora Tutoring’s platform.
• Provide an efficient way to collect and manage bug reports for technical improvement.
• Ensure secure and verified user registrations via email confirmation.
• Create opportunities for user engagement through newsletters.
• Allow users to manage communication preferences and settings directly from their profiles.

Project Activities:

Research and Planning:

Research in the areas of

• Custom Build?
• 3rd Party Application
• Integration of https://sendgrid.com/en-us

• Analyze Agora Tutoring’s tech stack and infrastructure (React, NextJS, Express, Apollo GraphQL, MongoDB, etc.)​.
• Determine if there are out of the box CRM solutions
• Design system architecture integrating email functionalities using third-party APIs (e.g., SendGrid, AWS SES).

Feature Development:

Must be able to:

• Bulk Email Sending
• Single Email Sending
• Specific Campaign Capabilities
• Registration Flow with Email Verification
• Lost/Change Password Flow
• Single key links with expiry
• Dynamic data and field injection

• Contact Form: Develop a React-based UI for users to submit inquiries, integrated with the backend for logging and email forwarding.
• Bug Reporting: Build a dedicated form for bug submissions, linked to a ticketing system (e.g., JIRA, Trello) via APIs.
• Email Verification: Implement a backend workflow to send verification emails using Apollo GraphQL and MongoDB for status tracking.
• Newsletter Signup: Create subscription forms and develop backend workflows to store and manage newsletter preferences.
• Profile Settings Integration: Enhance user profiles with options to manage contact preferences, opt-in/opt-out of newsletters, and view email history.
• User Notifications System: real-time or scheduled email notifications for session reminders, cancellations, and updates. Include notifications for important account activities like password changes or subscription updates, platform messages
• Dynamic Email Personalization: Use dynamic templates to personalize emails with user names, preferred subjects, or recent activities.
• Automated Onboarding Workflow: Create an onboarding sequence for new users (students and tutors), including welcome emails, tutorials, and tips for using the platform.
• Legal and Compliance Emails: Automate distribution of Terms of Service, Privacy Policy updates, and consent notices for data handling.
• Transactional Emails for Financial Activities: Automate email receipts for subscription payments or refunds. Notify users of failed transactions or subscription renewal dates.
• Integrated Support Chat Follow-Up: Send transcripts of live chat sessions or support tickets to users via email.
• Save Search Automated Notifications: Send email alerts when new tutor or student or opportunities matching the saved criteria are available.

Use Case:

• Tutors and students receive reminders for upcoming tutoring sessions, reducing missed appointments and enhancing the user experience.

Testing and Quality Assurance:

• Test all email services in staging environments for functionality, performance, and compliance with Agora's privacy policy​.
• Conduct user acceptance testing (UAT) to ensure usability and reliability.

Documentation:

• Provide detailed technical documentation for future maintenance and scalability.