Positions available: 1 team of 4 persons

FirstScreen – Position - Customer Success Business Analyst – Beta Testing

We are a Waterloo/Toronto start-up company developing a Health Screening platform to reduce spread of contagion within the workplace. We are currently seeking a Business Analyst. It’s a rare opportunity to apply your skills to the development of meaningful and innovative technology to reduce business closures. Seeking candidates who love launching and implementing software/hardware for beta and Actual clients.

Who will you be working with?

Our newly formed company is led by experienced executives in: Sales/ IT /Software Technology/Client Operations. Your role will be working closely to CEO to ensure day-to-day business operations runs smoothly.

What you'll be doing

Analyze performance of platform by working directly with client groups.

Documenting key metrics and making suggestions to improve User Experience.

Assist software development team based on feedback from user groups.

Develop for ultimate user experience, performance, and uptime

Whats the end-game?

You will be assigned to designated Beta sites. And must complete at the end of the beta, a Use case study by client to include:

User endorsements, market specific improvements, metrics (# scans/ # users / #fails/ compliancy reports), market size and opportunities.

Requirements:

Currently enrolled in Business Degree Program

• Customer-facing experience
• Software savvy to help users trouble-shoot/train.
• Advance level of written and oral communication skills with demonstrated ability to effectively communicate with all levels of the organization and develop and maintain respectful interpersonal relations
• The ability to work independently, take initiative, and prioritize workload to meet deadlines is essential
• Demonstrate attention to detail
• Ability to respect and promote confidentiality and to display independent judgment
• Is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
• Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community

Office location:
Remote with reliable internet.

Firstscreen is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.

Must be self started. Daily status meetings to review short term / long term tasks.

Report directly into CEO, but will also support CBO.

All 5 members of the C-suite have 20+ years in organizations from start-up/scale-up to full commercialization.

Please refer to FirstScreen.ca for bios.