Wouessi Inc. is committed to elevating its customer success strategies to ensure higher customer satisfaction and retention. The project aims to analyze current customer success processes and identify areas for improvement. Students will apply their classroom knowledge of customer relationship management and data analysis to assess customer feedback, support interactions, and success metrics. The goal is to develop actionable recommendations that can enhance the customer experience and streamline support operations. This project will involve tasks such as reviewing customer feedback, analyzing support ticket trends, and benchmarking against industry best practices. By the end of the project, students will have a comprehensive understanding of effective customer success strategies and their impact on business growth.

The deliverables for this project include a detailed report outlining the current state of Wouessi Inc.'s customer success processes, along with identified areas for improvement. Students will also provide a set of actionable recommendations to enhance customer satisfaction and retention. Additionally, a presentation summarizing key findings and proposed strategies will be prepared for Wouessi Inc.'s management team.