We already have a web application with customers in Canada and the United States.

For our condo and homeowner association clients, we would like to expand our features to include a customer support/ticketing system.

Planning for this feature started with a previous Springboard project. The initial project conducted customer research, competitive market analyses, identification of key features and created initial low-fidelity wireframes.

This project will build on their work. Lo-fidelity wireframes will be further developed into mid-high fidelity wireframes. Initial testing with the wireframes with key customers will serve to validate initial designs as well as identify missing aspects.

1. Project Plan- Identify milestones and set a timeline for the project
2. Review requirements and explore competitors- Familiarize themselves with the existing product to understand the requirements, design work, and feedback that already exists, and to identify gaps to be filled in the next stage.
3. Design Audit, User Interviews- conduct customer interviews to identify a set of priority needs and/or features and identify user flow to identify pain points, bottlenecks, and areas for improvement
4. Summarize key findings and recommendations, or documentation of user testing sessions to understand users’ experience of insights into the proposed new feature
5. Low Fidelity Design recommendations- design flows for the distinct user types. Workshop ideas and turn those into wireframes or mockups that show exactly how the solution could work. Further test and iterate as time allows.
6. Finalize- Handoff all deliverables and findings in a package that allows for your work to be easily understood and incorporated into future projects.

Students will connect directly with us for mentorship throughout the project.

• Provide access to the software and provide guidance on usage.
• We will be available to answer questions, respond to problems or do anything else the students might encounter