Customer Experience (CX) Journey Design for Practice PPE Exams Education Courses

The main goal for the project is to create a seamless and user-friendly customer experience journey for aspiring engineers who are purchasing and using Practice PPE Exams education courses. This includes understanding the needs and pain points of the customers, and designing a journey that enhances their confidence and streamlines the licensing process. This will involve several different steps for the students, including: - Conducting interviews or surveys with aspiring engineers to understand their current experience and pain points in purchasing and using education courses. - Analyzing the existing customer journey and identifying areas for improvement. - Designing a new customer experience journey that simplifies the purchase process and provides ongoing support for the use of education courses. - Collaborating with the Practice PPE Exams team to ensure the new CX journey aligns with their goals and values. - Testing the new CX journey with a sample group of aspiring engineers and gathering feedback for further improvements.

Games Guide Redesign Project

The main goal for the project is to redesign and format the games guide in camp as a printable booklet in Canva. This will involve several different steps for the learners, including: - Reviewing the existing games guide and identifying areas for improvement. - Researching and learning how to use Canva to create a printable booklet. - Collaborating with camp staff to gather feedback and make necessary adjustments to the design. - Creating a visually appealing and user-friendly layout for the games guide. - Ensuring that the content is organized and easy to understand in the printable format. These are the thee games guides: https://www.canva.com/design/DAEhZORjc60/vwqSSoy7IrZYFiwBRxniPA/view?utm_content=DAEhZORjc60&utm_campaign=designshare&utm_medium=link&utm_source=editor https://www.canva.com/design/DAEeGs3R3ZY/EHS_-QHV7xGEfrENrpt77w/view?utm_content=DAEeGs3R3ZY&utm_campaign=designshare&utm_medium=link&utm_source=editor https://docs.google.com/document/d/e/2PACX-1vQzzPtlPXK31TbTLziKqKj8GmWZ6U-oo5S_lZQEofEmRWU7nchFPdQIzwgAEoMpWMpjY8ds_AnbgZPQ/pub