Project or Internship - CRM administrator

Positions available: one student With a growing organization and over 100 new volunteers onboarded into the organization since March, we are seeing a need to ensure our internal systems are up to date and kept current. We are looking for a person or team to ensure we are using our new CRM (customer/client relationship management) platform in the most functional ways possible and to empower and train our teams on some of the best ways for us to use it. The intern or team will: Learn the functionality of the CRM system, Keela (keela.co) Dig for an understanding of our current systems and how we use them (Google systems, Squarespace, Quickbooks, etc.) Through conversations with our team, determine what features of Keela can best assist us in our work Create and run training sessions for our team to get their approval and train them on how to shift work towards using Keela. Supports for the intern or team include: Unlimited customer support from Keela, including a help website and an onboarding session Mentorship and guidance from multiple team members of The Starfish Canada Access to leadership team members for informational interviews Since our CRM contains confidential information about our funding and the contact information of our community, the intern or team will be asked to sign a confidentiality agreement and will be given @thestarfish.ca email addresses for the duration of their time with us.

Project or Internship - Brand analysis

Positions available: 3-4 (individual or as a team) Being ten years old as an organization, we would like to conduct a review of our brand to understand how our target audiences resonate with our work. Our goals for the project are: To understand how we can better communicate our impact to potential program participants; How our brand (colours, name of the organization and of our programs, slogans, etc) resonate with our audience of young changemakers in our three market segments (under 18, 18-25, 25+), plus our potential donor base. What changes could be made to refresh our brand and better help us articulate the impact we'd like to see in our work. We will provide access to previous research projects and program participants for interviews and other statistics and reports we have available. If an internship, we will provide: Shadowing opportunities to see how our program works; Regular check-ins to provide feedback on project direction; Supports and resources to implement the intern's plan, with the intern as the project lead

Project or Internship - Membership Analysis & Restructuring

Positions available: 2-3 (individual or as a team) This year, we have changed our membership to The Starfish Canada from a $5 lifetime membership to a $10 annual fee. To date, we have not hit our targets for annual membership and would like a project or intern to help us refine and revisit this process to ensure we set an appropriate target for next year. The intern or team will: Learn the functionality of the CRM system that administers our organization, Keela (keela.co) Through conversations with our team, determine what are products and/or services we can offer our membership to ensure we continuously provide them with great value (this can include current products/services or new ones, like a magazine) Determine how to best set up this process within our systems (as automated as possible) Supports for the intern or team include: Mentorship and guidance from multiple team members of The Starfish Canada Access to leadership team members for informational interviews This is intended to be an analysis of our current work in addition to implementing those recommendations. We believe in learning by doing - a simple recommendations document or presentation will not suffice. Since our CRM contains confidential information about our funding and the contact information of our community, the intern or team will be asked to sign a confidentiality agreement and will be given @thestarfish.ca email addresses for the duration of their time with us.

Project or Internship - Brand analysis

With our tenth anniversary happening this year (November 2020), we would like to conduct a review of our brand to understand how our target audiences resonate with our work. Our goals for the project are: To understand how we can better communicate our impact to potential program participants; How our brand (colours, name of the organization and of our programs, slogans, etc) resonate with our audience of young changemakers in our three market segments (under 18, 18-25, 25+), plus our potential donor base. What changes could be made to refresh our brand and better help us articulate the impact we'd like to see in our work. We will provide access to previous research projects and program participants for interviews and other statistics and reports we have available. If an internship, we will provide: Shadowing opportunities to see how our program works; Regular check-ins to provide feedback on project direction; Supports and resources to implement the intern's plan, with the intern as the project lead