- Location
- Hamilton, Ontario, Canada
- Bio
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Bishop Paul
Aspiring IT Professional | Problem Solver | Customer-Centric InnovatorI am an adaptable IT professional with over three years of experience in technical support, troubleshooting, and customer service. Currently pursuing a diploma in Software Technology, I specialize in resolving hardware, software, and network issues, improving workflows, and driving customer satisfaction.
Proficient in tools like Jira, SQL, and Microsoft 365, I bring strong technical skills, critical thinking, and effective communication to every role. Employers value my ability to adapt to new systems, thrive under pressure, and contribute to organizational success.
Key Skills & Certifications:
Troubleshooting hardware, software, and networks
Proficiency in Windows, MS Office, and Active Directory
Familiarity with cloud platforms (Azure, AWS) and ERP systems
CompTIA A+ and Network+ certifications (in progress)
I am eager to apply my expertise and problem-solving mindset to projects that make a real-world impact. Let’s connect to discuss how I can add value to your team. - Resume
- Resume-Bishop-.pdf
- Portals
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Toronto, Ontario, Canada
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- Categories
- Product management UX design Communications Information technology Software development
Skills
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Achievements
Latest feedback
Recent projects
Work experience
Team Member
Afri Future Tech Summit Fundraising Project Advance Ontario,
Whitchurch-Stouffville, Ontario, Canada
January 2025 - March 2025
Maintained and organized CRM systems to support efficient sponsor communication and engagement, providing structured data to improve outreach and responsiveness.
Supported the logistics and coordination of high-profile tech events, ensuring seamless stakeholder interaction and consistent delivery of information—skills applicable to customer support workflows.
Conducted in-depth research on diaspora engagement strategies, analyzing digital touchpoints and communication preferences that informed outreach models, offering insight into automated customer service tools.
Collaborated across teams to streamline communication strategies—an experience that developed strong user-focused thinking and adaptability, essential for designing intuitive chatbot interactions.