Representing the student body, advocating for their needs and ensuring effective communication with college administration.
• Organizing campus events, workshops, and initiatives to enhance student engagement.
• Providing support to new students, offering guidance and assistance with academic and non-academic concerns.

Delivered food, groceries, medicine, and alcohol in accordance with guidelines, ensuring timely service and
high customer satisfaction.
• Leveraged deep knowledge of North Bay and surrounding areas to optimize routes and provide exceptional
customer service.

• Led a team of 13 members, overseeing approximately 10 residential and commercial projects,
managing a portfolio of 4500 under-construction units and 4068 completed units.
• Supervised the entire customer journey post-sales, including unit booking, agreements, home
orientation, key handover, title registration, and cancellations/resale processes.
• Coordinated with cross-functional teams (Legal, Finance, Projects, etc.) to address customer queries,
ensuring compliance with regulations and smooth service delivery.
• Trained the team on company policies, processes, and responsibilities through in-person sessions,
and conducted monthly performance reviews.
• Developed and implemented SOPs, standard email templates, and process guides, fostering team
performance and customer satisfaction through positive feedback and service excellence.

• Coordinated with customers providing service from post-sales to possession and registration of the
unit/apartment/project.
• Customer communication via e-mails, phone calls, and personal meetings at the office.
• Scheduled home keys for customers. Drafted Purchase Agreements, Bank Documents, Handover
documents, and registration documents such as Sales Deed.
• Managed reports for all projects.
• Obtained clarification and coordinated with all core departments to ensure 100% payments were
collected and customer queries were resolved.

• Managed 833 completed and 600+ ongoing project units, overseeing the entire customer lifecycle.
• Served as the primary point of contact for customers, from purchase to possession and registration.
• Interacted with customers via email, phone, and in-person meetings to address their needs.
• Scheduled site visits, pre-delivery inspections, and key handovers to property owners.
• Coordinated with internal departments to resolve customer queries and maintained regular project
reports.