Technical Support Onboarding and Troubleshooting Guide for Sense Traffic Pulse™

Dace IT℠, operating as Sense Traffic Pulse™, aims to enhance its customer service by establishing a proficient technical support team. The goal of this project is to create a comprehensive onboarding and troubleshooting guide for new team members. This guide will serve as a foundational resource to help the support team efficiently address and resolve software-related issues encountered by users. The project will involve researching common software issues, documenting troubleshooting steps, and creating a structured onboarding process. By applying classroom knowledge of technical writing, software systems, and customer service, learners will develop a practical guide that aligns with industry standards. The project will focus on ensuring that the guide is user-friendly, detailed, and easily updatable to accommodate future software updates.